Privacy Policy

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Last Updated: October 11, 2026

LINXS Communications (“LINXS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at https://www.linxscom.com/, request information about our services, communicate with us, or use our business communications services and related applications.

Our services include business communications solutions such as cloud-based telephone systems, Voice over Internet Protocol (VoIP), SIP trunking, business messaging, call center solutions, video conferencing, fax services, and related products and support.

This Privacy Policy describes our privacy practices, your applicable privacy rights, and how we handle personal information in accordance with applicable law.

By using our website or services, you acknowledge this Privacy Policy. Where consent is required by law, we will obtain it as appropriate.

Information We Collect

The information we collect depends on how you interact with LINXS, the services you use, and the permissions you grant.

Information You Provide

When you contact us, request a quote, register for an account, purchase services, or request support, we may collect information such as:

Name, business name, and job title.
Email address, telephone number, and mailing address.
Account registration and authentication information.
Billing, payment, and service configuration information.
Information submitted through contact forms, quote requests, support tickets, and other inquiries.
Communications, attachments, feedback, and other information you choose to provide.
Information required to activate services, transfer telephone numbers, or troubleshoot technical issues.

When we request personal information, we will explain the information requested and, where appropriate, the purpose for collecting it.

Payment information may be processed through third-party payment providers. The information collected and retained depends on the payment method and provider.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical information, including:

Internet Protocol (IP) address.
Browser type and version.
Device and operating system information.
Internet service provider information, where available.
Date and time of access.
Referring and exit pages.
Pages visited, links clicked, and interactions with website content.
Website performance, diagnostic, and usage information.

We use this information to administer and secure our website, diagnose technical issues, understand visitor activity, analyze usage trends, and improve our services.

Server Logs and Website Analytics

Our website and hosting providers may maintain server logs that record visitors' interactions with our website. These logs may contain IP addresses, browser information, timestamps, referring pages, and other technical details.

Server log information is not necessarily associated with information that directly identifies you. However, technical information may constitute personal information under applicable law, particularly when combined with other data.

We may use analytics tools, where implemented, to understand how visitors use our website, evaluate performance, and improve the user experience.

Telecommunications and Service Information

When you use LINXS communications services, we and the providers supporting those services may process information necessary to deliver, maintain, and secure the services. Depending on your service configuration, this may include:

Telephone numbers and account identifiers.
Call detail records, call routing information, timestamps, and call duration.
Messaging information and delivery status.
Voicemail, call recordings, and transcripts when those features are enabled.
Contact information and communications settings.
Device, network, and service diagnostic information.
Service usage, billing, and account administration records.

Call detail records generally describe communications activity and are not necessarily recordings of the content of a call. The collection, access, and retention of call content, voicemail, messages, recordings, and transcripts depend on the services and features configured.

Mobile Application Permissions

Depending on the LINXS application you use, and the permissions you grant, the application may access certain information or device features.

Contacts: If you grant permission, an application may access contacts to display contact information, support contact-related features, or allow you to add contacts within the application. Whether contacts remain on your device or are transmitted to LINXS or a service provider depends on the application and its functionality.

Push notifications: If enabled, we may send notifications concerning your account, service status, or application features. You can manage or disable push notifications through your device settings.

Device storage: If supported and authorized, an application may use device storage to download information for offline use or to select and update a profile picture.

These permissions depend on the application and its features. Disabling certain permissions may limit functionality. We use information accessed through these permissions for the requested application features, service operation, troubleshooting, security, and other purposes described in this Privacy Policy.

How We Use Your Information

We may use the information we collect to:

Provide, operate, and maintain our website and services.
Respond to inquiries and prepare service proposals.
Establish and administer customer accounts.
Activate, configure, maintain, and support communications services.
Process payments, invoices, and account-related requests.
Facilitate telephone number transfers and service changes.
Route communications and provide requested messaging, voicemail, conferencing, and call center features.
Troubleshoot technical problems and monitor service performance.
Maintain the security and integrity of our systems.
Detect, investigate, and prevent fraud, abuse, and unauthorized access.
Analyze website usage and improve our products, services, features, and functionality.
Develop new products and improve the customer experience.
Communicate with you about customer service, account activity, service updates, security alerts, and billing.
Send marketing and promotional communications where permitted by law and consistent with your preferences.
Comply with applicable legal and regulatory obligations.
Enforce our agreements and protect our rights, property, customers, and business.

We use personal information for legitimate business purposes and other purposes permitted by applicable law.

How We Share Your Information

We may share information in the following circumstances.

Service providers and telecommunications partners

We may share relevant information with telecommunications carriers, cloud communications platforms, hosting providers, application providers, messaging providers, payment processors, analytics vendors, technical support providers, and other service providers that help us operate our business and deliver our services.

These providers may process information on our behalf or in accordance with their own applicable responsibilities and agreements.

Business customers and authorized administrators

If your employer or organization obtains services from LINXS, its authorized administrators may access account information, communications settings, usage records, or other information according to the services configured, their permissions, and applicable law.

Legal and regulatory requirements

We may disclose information when reasonably necessary to comply with applicable law, legal process, lawful governmental requests, or regulatory requirements, or to protect the rights, safety, property, and security of LINXS, our customers, or others.

Business transactions

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable legal requirements.

With your direction or consent

We may share information when you direct us to do so or otherwise authorize the disclosure.

We do not sell personal information in exchange for money as a general business practice. If our actual practices involve selling or sharing personal information as those terms are defined by applicable privacy laws, we will provide the notices and choices required by law.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, analytics tools, and similar technologies where implemented.

These technologies may be used to support website functionality, remember preferences, understand website traffic, measure performance, and improve the user experience. Certain third-party technologies may also support advertising or campaign measurement.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required by law, we will provide appropriate consent mechanisms and choices for nonessential tracking technologies.

Advertising and Third-Party Tracking Technologies

If we use third-party advertising services, those providers may use cookies, pixels, JavaScript, or similar technologies to deliver advertisements, measure advertising performance, or personalize advertising.

These technologies may collect information such as your IP address, browser information, device identifiers, and interactions with advertisements or our website. The information collected and the purposes of processing depend on the technologies and providers used.

Third-party advertising providers may process information under their own privacy policies. Where required by applicable law, we will provide appropriate notice and choices regarding advertising-related tracking, targeted advertising, and the sale or sharing of personal information.

You can manage certain cookies through your browser settings and use any applicable privacy choices made available on our website.

Third-Party Websites and Services

Our website may contain links to third-party websites, customer portals, payment systems, applications, and other services.

These third-party services may have their own privacy policies, terms, and data-handling practices. This Privacy Policy does not govern the practices of independent third parties operating their own websites or services.

We encourage you to review the applicable privacy policies before providing personal information directly to those providers.

Google API Services and Limited Use

If a LINXS application accesses information through Google APIs, our access to and use of that information will comply with applicable Google API Services User Data Policy requirements, including the Limited Use requirements.

Google user data will be used only for purposes disclosed to the user and permitted by applicable Google policies and authorizations. We will not use or transfer Google user data in ways prohibited by those policies.

Where applicable, these restrictions also govern transfers of Google user data to third parties and the use of such data for advertising, analytics, or other purposes.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, meeting regulatory obligations, and protecting our business.

Retention periods vary depending on the type of information, the service involved, applicable legal requirements, and contractual obligations.

When information is no longer needed, we will delete it, de-identify it, or securely dispose of it as appropriate, subject to lawful retention requirements and technical limitations.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

Customers are responsible for protecting their account credentials, managing account permissions, and promptly reporting suspected unauthorized activity.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request information about the categories of personal information we collect, use, disclose, or retain.
Request correction of inaccurate personal information.
Request deletion of eligible personal information.
Request a copy of certain information in a portable format.
Object to or request restrictions on certain processing activities.
Opt out of certain targeted advertising, sales, or sharing of personal information, where applicable.
Withdraw consent where processing is based on consent.
Appeal a decision concerning a privacy request where required by law.
Submit a complaint to the appropriate regulatory authority.

To submit a request, contact us using the information in the Contact Us section. Please identify the nature of your request and provide sufficient information for us to verify your identity and process it.

We will respond within the timeframes required by applicable law. Certain exceptions may apply, including where we must retain information to comply with legal obligations, complete transactions, maintain security, or establish or defend legal claims.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

You may unsubscribe from marketing emails by following the instructions in the message. Opting out of marketing does not prevent us from sending necessary service, security, billing, or transactional communications.

California and Other State Privacy Rights

Residents of California and certain other states may have additional privacy rights under applicable state privacy laws. These rights and the definitions of personal information, sale, sharing, targeted advertising, and sensitive personal information vary by jurisdiction.

Where applicable, LINXS will provide required privacy notices, respond to valid requests, and honor legally required opt-out and appeal rights.

Any legally required disclosures concerning personal information categories, purposes of processing, retention periods, and third-party recipients will be provided in accordance with the laws that apply to our actual processing activities.

Florida Data Protection and Security

LINXS is committed to maintaining reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

Where applicable, we comply with Florida's information protection and data breach notification requirements, including the Florida Information Protection Act, as amended.

If a security incident involving personal information triggers a notification obligation, LINXS will provide notices to affected individuals and applicable authorities as required by law and within the legally prescribed timeframes.

The rights and obligations applicable to a particular incident depend on the nature of the information involved, the circumstances of the incident, and applicable law.

Children's Privacy

Our website and business communications services are intended for business use and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

Telecommunications and Customer Data

Business communications may involve multiple telecommunications carriers, cloud infrastructure providers, and application vendors. Information may be processed by these providers as necessary to transmit calls and messages, deliver features, maintain network operations, prevent fraud, and comply with applicable legal obligations.

Customers are responsible for ensuring that they have appropriate authority and permissions to submit information about their employees, callers, contacts, and other individuals through LINXS services.

Customers should inform their users about any monitoring, recording, transcription, or retention features they enable and obtain any required notices or consent.

The availability, retention, and access controls for call recordings, voicemail, transcripts, messaging, and call records depend on the services and features configured for the customer.

International Visitors

LINXS operates from the United States. If you access our website or services from outside the United States, your information may be processed in the United States or other locations where our service providers operate, subject to applicable law.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal obligations.

The revised policy will be posted on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent.

We encourage you to review this Privacy Policy periodically to remain informed about how LINXS handles personal information.

For questions about this Privacy Policy, privacy concerns, or requests relating to your personal information, contact us using the information below.

LINXS Communications

Email: support@linxscom.com

Phone: 1-800-395-5852

Mailing Address:

13860 Wellington Trace, Suite 38-246
Wellington, FL 33414
United States

Please include “Privacy Request” in the subject line of your email when submitting a privacy-related request.

1.800.395.5852

Privacy Policy